Refunds & Returns Procedure

Oopsy Daisy Flowers processes returns and refunds in accordance with the Australian Consumer Protection legislation.

Products sold on this website are mostly perishable, natural items with flowers’ lifespan dependent on species which will react to their immediate indoor environments and external weather conditions which will affect the longevity of the flowers being reduced. 

As we are dealing with organic products, on rare occasions this product may not meet expectations. As a result not all goods produced are as pictured on, by accepting these terms and conditions you are acknowledging there may be discrepancies between product images and produced goods on the day. 

You can generally expect your flowers to last between 3 to 7 days with some species lasting longer than 7 days provided they are cared for correctly. 

Care instructions must be followed thoroughly in order to increase the lifespan of your flowers. To assist in prolonging the flower’s life, we recommend

  • Cutting the stems on a sharp angle
  • Change water in vase every two days
  • Keep flowers out of direct sunlight 
  • Keep flowers away from drafts, extreme heat and air-conditions 

Unfortunately, with all the possible variables, it is difficult for Oopsy Daisy to guarantee the flower quality in every case 

If you have followed all of the above care instructions and the flowers have not lasted at least 3 days of purchase, Oopsy Daisy Flowers must be notified within this time by calling (03) 9082 7507 or visit us at 67 Centreway, Mount Waverley, VIC, Australia for all refunds and returns. 

Once we are confident the flowers have been cared for as recommended, we will happily replace them. To assist us in quality control, it is our policy and reserve the right to request original photos of said flowers for our record and collect the original flowers. Regrettably, replacement flowers will not be sent if the original goods have been disposed of or images have not been produced. Oopsy Daisy Flowers will not accept returns for change of mind.

In the case where the recipient has received damaged flowers, please contact us immediately. We will request photos clearly showing the concerns so we can use them to determine the issue and what might have occurred, and to claim compensation if possible from our courier where appropriate.  We can then arrange if applicable one of the following: 

  • A re-delivery on the next available delivery date: or 
  • A full or partial refund (% refund dependent on the specific circumstances of the concern) 

It is at our discretion to consider issues raised after the 3 day deadline but reserve the right to refuse the option to refund or resend flowers. 

Please note, a guarantee does not confer the right to an automatic refund of 100% or re-delivery of goods but a fair resolution.

Once a refund has been authorised, a transaction will be made at our earliest convenience  within 24 to 72 hours. Refunds will only be made in the original payment method.